4 Key Factors that Determine Chatbot Project Success

by Fishbowl Marketing | Chatbots, Innovations

Fishbowl’s team of experts has been working with chatbots, specifically Oracle Digital Assistant (ODA) since its inception in 2017. Our expertise has been used to create chatbots with conversational design in mind to enhance the overall ODA experience. Through personalized branding, channels,…

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Upgrading Healthcare Customer’s Oracle WebCenter System Brings Renewed Focus on the Importance of Running the Latest Version of Software

by Fishbowl Marketing | Case Study, Content Management, Grab Bag, Oracle WebCenter Content

Staying on top of regulations and maintaining security and support of IT resources including software systems are top of mind to companies within the healthcare industry. From the Health Insurance Portability and Accountability Act (HIPAA) to Chain of Custody Forms (CCF), information and data are…

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Fishbowl Solutions Partners with Insurance Company to Create Customer Portal and Mobile App to Streamline Transaction Processing and Access to Information via Oracle WebCenter and Microsoft Azure

by Fishbowl Marketing | Case Study, Cloud, Mobile, Oracle WebCenter Content

In 2018, this insurance company made the decision to replace their outdated and hard-to-use customer portal application. This old portal provided a value-add service that complemented the company’s insurance offerings. It was developed as an in-house, browser-based application to provide customers…

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