Join Fishbowl Solutions at Oracle Modern CX London
If you’re attending Oracle Modern CX in London on November 20, and you’re interested in learning how digital assistants (chatbots) can automate the customer service experience, this is a can’t miss session…
Read moreIntegrating Live Agents using Oracle Service Cloud, Zendesk, and ServiceNow with the Oracle Digital Assistant
Oracle Digital Assistant (ODA) is a robust and versatile chatbot platform that can be utilized in a variety of use cases. One such use case is to provide relief to a costly and overworked live agent support staff…
Read moreWebinar Preview: Get your Digital Assistant for Customer Service Online Before Black Friday
Shoppers aren’t the only group of people stressed out during the holidays. As they rush from store to store looking for bargains or last-minute gifts, or peruse company websites checking on product availability, another group is trying to handle the increase of questions or requests that shoppers…
Read moreA Webinar Series for WebCenter Customers: What did you miss at Oracle OpenWorld and how can you use WebCenter with Microsoft Office
Fishbowl Solutions has been attending and sponsoring Oracle OpenWorld for over 10 years. While the topics and technologies have changed significantly over that time, and Oracle WebCenter has become less of a focus at the event, the Fishbowl team still always brings back new information regarding…
Read moreMindbreeze recognized once again as a Leader in the 2019 Gartner Magic Quadrant for Insight Engines
As Mindbreeze Certified Partner we’re excited to announce that Gartner has once again positioned Mindbreeze in the Leaders quadrant of the 2019 Magic Quadrant for Insight Engines. The research and advisory firm Gartner, Inc. evaluated providers from all over the world on completeness of vision and…
Read moreFishbowl Solutions Transforms Parent & Guardian Communications with a One-Stop Mobile Application using Oracle Mobile Cloud Service Development
One of the largest school districts in the nation ― with hundreds of thousands of students enrolled in kindergarten through 12th grade at over 1,000 schools and over 200 public charter schools ― was struggling to keep parents and guardians informed…
Read moreFishbowl Solutions Assists Entertainment Company in Helping Employees Save Time and be more Informed using Oracle’s Digital Assistant Integrated with Oracle Service Cloud, PeopleSoft, and Kronos
An entertainment and hospitality company was struggling to easily inform and engage their 25,000 employees with human resources (HR) related matters. They desired to provide their employees with a much more modern and efficient means to access this information. Most importantly, they wanted to help…
Read moreFishbowl Team Members Earn Google Cloud Certifications
Fishbowl is excited to announce that eight Fishbowl team members have earned Google Cloud certifications. These certifications demonstrate Fishbowl’s continued commitment to mastering the sales and deployment of Google Cloud technologies. Fishbowl Solutions President Tim Gruidl (bottom left),…
Read morePush Content from Oracle WebCenter Content to Oracle Content Management Cloud with Fishbowl’s Subscription Notifier
WebCenter Content is a great tool for keeping your company’s content organized, but it can be difficult to proactively manage new, updated, and expiring content. Users check out content and forget to check it back in. Plans and policies require reviews at varying intervals. Managers change, and…
Read moreDon’t Just Implement, Optimize Your Change Management System: A Success Story from Fishbowl Solutions
A National Laboratory has been utilizing PTC Windchill PDMLink for CAD Data Management and other general PDM functions, but they wanted to do more with Windchill. The obvious leap was to implement PDMLink change management functionality, but the National Laboratory did not have enough resources to…
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