How Mindbreeze Ingests Content with the Semantic Pipeline
In Mindbreeze, the Semantic Pipeline refers to the process after a document is picked up by a crawler and then ultimately indexed. During this process, content and metadata can be extracted and manipulated to drive more intelligence in the Enterprise Search Solution. The following are the steps…
Read moreFishbowl Solutions Employees Achieve Oracle Cloud Infrastructure Architect Associate Certification
Fishbowl Solutions strives to deliver powerful and critical support and services to enterprise customers worldwide. Continuous Learning is one of Fishbowl’s core company values, and employees understand that by learning new skills and technologies they will be able to help customers even more. This…
Read moreOffice Depot Contains 20% of Service Requests with Oracle Digital Assistant Integrated with Oracle Service Cloud
Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to Level 3 – because with each escalation more time is spent talking with…
Read moreIncreasing Employee Engagement with Atlas Platform
According to Gallup, companies with highly-engaged employees outperform their competition by 147%.* Yet, 87% of employees worldwide do not feel engaged.** Ask yourself: Can you confidently say how engaged your employees are? Do you effectively measure engagement in your organization? What is your…
Read moreOracle Digital Assistant Integrated with Oracle HCM Cloud
Chatbots can be implemented into a variety of business use cases, such as customer service, employee engagement, and human resources (HR). HR use cases can fulfill a variety of functions including retrieving payslips, determining paid time off or vacation balances, or finding entries in the…
Read moreUsing ControlCenter for Oracle WebCenter for Business Continuity Planning
Disruptions, such as a pandemic, impact the office protocols in place. So how do you get relevant and updated information out to your employees about return to work office procedures, work from home plans, and more? ControlCenter for Oracle WebCenter is a controlled document management solution…
Read moreOn-Demand Webinar: Fishbowl Solutions Enterprise Support Offerings for Oracle WebCenter
Has your company recently lost technical resources that were supporting Oracle WebCenter, or has the quality of your internal and/or external support for WebCenter degraded over the years? John Lundgren, Fishbowl’s Enterprise Support Engineer, has over 13 years’ experience supporting Oracle…
Read moreFishbowl as your Single Point of Contact for Mindbreeze Support in North America
Search is key to running a successful business. Finding the right document when it’s needed keeps businesses running on time and on schedule. When a document is missing, or can’t be located, chaos can ensue. It’s important that companies’ search capabilities are up-to-date, working correctly, and…
Read moreMigrating from an Expiring Production Appliance to a New Mindbreeze Appliance
Recently, our Mindbreeze production appliance was set to expire so we needed to migrate the search functionality of our systems to our new Mindbreeze appliance. Migrating to a new appliance is a great time to cleanup your current configuration, indices, and customizations. There isn’t a…
Read moreKeeping a Mindbreeze Appliance Updated, Secure, and Running Smoothly
Mindbreeze releases approximately 6-10 updates of various magnitudes each year with one or two updates being a major release. At Fishbowl, we do our best to keep our development appliance on the latest build available, so we know what to expect when our clients update their Mindbreeze appliances .…
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